Staff Management
For the sake of keeping an engaged and fresh staff team, the moderators and administrators positions will be reviewed on a recurring basis. That is, we seek to keep admins/moderators that are active and engaging constantly with the game, and dismissing admins that have been away/inactive for the sake of cycling the team now and then.
How it will be reviewed
Every three (3) months, the head admins will conduct a review of current admins.
The following will be taken in consideration when doing this review:
- Activity levels in the past 3 months. (Tickets, activity in Discord, general helpfulness)
- Engagement with the team and players
- Usefulness (good rulings, compelling arguments and points, etc)
After discussion, the three least active will be written down for potential removal.
Considerations before removal
The team comes to an agreement that real life will always take priotiy. This is something every moderator/administrator knows when submiting their application for admin roles. However, we also must keep active and constant staff-- for that alone, we do offer leeway when it comes to health/personal/IRL issues; but at best we can exclude an admin from review once per year(???)
With that said, the following are taken into consideration:
- IRL circumstances.
- Communication regarding inactivity.
- Overall value provided to the staff team.
Admins that are dismissed can still be considered for the Staff Council role, allowing them to maintain some sort of judgement and overrall influence in their duties-- but still away from actual decision making, game management, administrator permission and etc.
Trial Mods
Every three (3) months, if we have admins removed, a new cycle will be opened for moderator positions.
The purpose of the recruitment is to:
- Introduce new staff members to the team, old and new players with fresh vision.
- Ensure adequate moderation coverage.
(write whatever we are looking for mods here)
Promoting moderators
Moderators should be considerated for a new role once a full one to two (1–2) months has passed. The timing of promotion/dismissal may vary depending on the needs of the team and will be determined through discussion more often than not.
The following factors should be taken into consideration when reviewing mods for a promotion or dismissal:
- Activity level
- Professionalism
- Interaction with community and fellow admins
- Willingness to assist
- Overall experience with the game (as player and admin)
- Responsability
- Trustfulness
Promotions will always be discussed and evaluated based on the need of experienced admins; sometimes the team has no requirement for new admins, and thus moderators may be kept for longer depending on their performance and current need.
The purpose of this policy is not to remove staff unnecessarily, but to ensure our team remains active, effective, and capable of supporting the community.
Our community requires constant tending, and having fresh faces on the team ensures we can match the need of our community. But the team should always consider individual circumstances before making staffing decisions. Especially when it comes to players and what they can offer with the power and responsability that comes from being a staff member.